Title

Office Skills Videos

Typing 1

How has the typewriter changed through the years? What range of typewriters are available in the office environment and what are their pros and cons? What supplies and maintenance are necessary for typewriters? What mechanical problems can arise? What variations are there between keyboards? How was the 'Qwertyuiop' keyboard devised? Are there alternative arrangements? What variations are there in the placement of return, tab, and shift functions? What are the best exercises for developing 'touch typing' skills? How is typing speed tested? How are errors measured? What are some common mistakes, and how can they be overcome?

(19 mins.) - Year of Production 1993

Typing 2

What are the main rules for the formatting of the modern business letter? How should the date, address, greeting and salutation be set out? Is it appropriate to give a letter a topic? ('Re:') What cues can be given about the author and typist, and what is enclosed with the letter? How is a decision made on line spacing? When should a new paragraph be started? When are memos used, and how should they be set out? What needs to be observed in typing up multiple page letters? How should the title page of a report be set out? When and how should chapters or subtitles be used? What are the basic rules of footnoting and listing of references? Specialist typing such as Maths and Physics formulae.

(19 mins.) - Year of Production 1993

Typing 3

What are some of the common markings used for correction of first drafts? How can spell checkers be used efficiently and methodically? What good housekeeping rules need to be observed with respect to prioritising of work in progress, filing of rough drafts and the correction of work. What is the best way of organising work into 'folders' within the computer? How do you decide when to back up files, and when to archive them? What are some precautions to be followed to avoid era -sing important files? What are some worthwhile software utilities? Being 'plugged in' to a network. Other software programs: spreadsheets, databases and DTP.

(23 mins) - Year of Production 1993

Shorthand

When was shorthand developed? What types of shorthand are there, and what are their similarities and differences? In what situations are shorthand skills commonly used? How are vowels and consonants recorded in shorthand? How much more quickly can you record verbatim material using shorthand? What are the devices used by court reporters? What qualities and characteristics make for a good shorthand recorder? What types of pencils, pens and pads are best used for taking shorthand? How frequently do you need to practise to keep your skills up? What mistakes can be made in deciphering shorthand? What are the pros and cons of using shorthand in preference to a tape recorder /dictaphone? How is shorthand speed measured? What level of error rate is acceptable?

(17 mins.) - Year of Production 1993

Set of 4 Typing and Shorthand videos

Filing & Indexing

Invoicing & Ordering

What are the basic rules for maintaining an orderly invoicing system? What differences are there between maintaining this on a computer P, or manually? What information must be shown on invoices? What are statements and when should they be sent out? What measures need to be taken to chase up debtors? How frequently should this be done, and what are the most effective methods? Debt collection and bad debts. What is a methodical approach to maintaining an appropriate stock of supplies? What information on prices, availability and specifications needs to be obtained before making out a 'purchase requisition'? What is recorded on an order form? What rules are generally followed when a complete order cannot be filled at once?

(14 mins.) - Year of Production 1993

Accounts Payable

How should incoming invoices be dealt with (matching with goods/services supplied and approved for payment)? What information needs to be recorded on the invoice once a cheque has been drawn up? How should the cheque be filled out, and what information should be recorded on the cheque butt? How should the invoice be filed so that it can be easily accessed at a later stage? (What are the taxation requirements?) What special provisions are there with the payment of wages (group tax and other levies)? What procedures are followed in reconciling the chequebook against the bank statement? How are bank charges accounted for?

(24 mins.) - Year of Production 1993

Handling the Telephone

How can you project a friendly and professional 'telephone voice'? What is the first response you make? What should you say when you put someone on hold? What procedures should be followed when transferring a call? How should you screen calls to ensure only the most important ones get through? What details are important when taking a telephone message? What tactics can be used in dealing with difficult callers? What are some hints and tips in using the White and Yellow Pages efficiently? What is the etiquette of taking and making long distance and overseas calls?

(29 mins.) - Year of Production 1993

Photocopying

What are the basic mechanical principles of a photocopier? What technical advances have been made in recent years? What are the most common paper sizes? How should paper be stored and placed in a photocopier? What procedures need to be followed in cleaning the glass and other parts of the copier? What is toner, and how frequently does it generally need to be replaced? How should waste toner be disposed of? What procedures should be followed in photocopying documents which require collating? Using a counter. Keeping a record of problems. Regular maintenance procedures.

(25 mins) - Year of Production 1993

Set of 10 Office Skills videos

Information Technology Videos

Programming

*Operating systems: MS DOS, Unix, Pick etc *Languages: Machine , C, Basic, Fortran, Pascal, Cobol, Ada, 4GL *Systems Development - a five step process

(42 mins) - Year of Production 1991

Computer Aided Manufacturing

*Industries *The Software *The Hardware *Productivity *Three Dimensions *CASE STUDY (Dyecraft Australia)

(48 mins) - Year of Production 1991

Robotics

*Lessons from Japan *Costs and Return on Investment *Training *Technical Advances *Future Developments

(25 mins) - Year of Production 1991

Expert Systems

*Artificial Intelligence *Problem Solving: Heuristic versus Algorithmic *Expert Systems *The Future: Realtime Expert Systems

(50 mins) - Year of Production 1991

Internet Videos

Internet - Overview

The Internet defined. A short history of its growth and development. The World Wide Web and other proprietory systems - Compuserve etc. The position of the service provider. Internet addresses - their unique form and style. Hardware required - modems type and character: major specifications. Web pages - design and formulation. Use of graphics. Recording the number of 'hits'. As a form of marketing and supply information. Tension between commercial and academic uses of the internet. Pros and cons of the internet. Using the internet in schools. Will it change the classroom?

(27 mins) - Year of Production 1996

Search and Find on the Internet

The internet as a tool for research - pros and cons. Parameters of the search - government or commercial organisations: regional; national or international. Software used to aid searching. Paper based references to what is available on the net. Defining the task - focusing on what's essential. Parameters of the search - national, international. Evaluating reliability and completeness of information. Should the internet be your only research tool? References to what's available on the internet - yellow pages. Searching and Finding - avoiding distractions and 'red herrings'. Bookmarks - organising your research material.

(22 mins) - Year of Production 1996

E-mail

Networks defined: scales of networking and bridging across networks. Security and access. E-mail in the office environment. A different form of communication. Tasks for which e-mail is suited. Personal/impersonal aspects. Carrying on a conversation. E-mail across the world. Making contact with original sources - authors, publishers etc. Issues involved in downloading and copying. E-mail responses or material from Web pages. E-mail versus 'snail mail'

(22 mins) - Year of Production 1996

The Internet and the Library

The changing face of libraries. What the internet will mean for 'books'. The internet as an extension to the library. Pros and cons of electronic versus paper based publishing. Gaining access to the internet. The library as an information node. Up and running on the internet - the basic tools. Cataloguing and arranging material. Issues of information rich/poor. Restricting access to parts of the net? Archiving - problems with the transience of information.

(23 mins) - Year of Production 1996

Set of 4 Internet videos